Retrospect, Introspect and Perspective

Whilst there’s a lot of good talk these days about self reflection and evaluation, I can’t help but wonder if we were to get to know ourselves better and sought to understand what makes other people tick, life could and would be so much easier. With the benefit of R.I.P., this is my ‘take’ on Retrospect, Introspect and Perspective, a vital stage I believe in letting go and moving on to make sense of what should be a simple process!

Of course it can be hard work.  Good things take time and great things even longer. Some say we think too much.  Perhaps. I see it not so much as ‘thinking’, more a case of ‘processing’. Never reflecting denies me the opportunity to do things better. I’ve learnt to love having the opportunity to look at things from a different perspective, to try to understand how things look from someone else’s standpoint – especially if there’s been an unresolved issue and let’s be honest here, we all have a few of those.  When I look at what’s happened, how I handled something, I wouldn’t say I am brooding or being over analytical, just as objective as I can be about what actually happened. IMG_0355According to Myers-Briggs, I am an ENFP and at this stage of my life I am it seems, falling true to type, that is to say enjoying more time to myself, quiet time. So is this being introspective?  If I can do this effectively, I’d say it is more about being able to competently and more confidently share experiences, my experience with the benefit of hindsight, perspective and the benefit of learning. As with all forms of personality profiling, if we were to ‘boost’ our social/interpersonal skills, be more curious about other people rather than chasing the clock,  to focus on what really matters, then perhaps, just perhaps, we’d all have a better perspective on life.

But there again,I guess  it depends on what you expect to see at the end of your rainbow!

Much More Than Words is running a Breakfast Time HR Event on the 18th January 2017 at the Bank of Ireland, Montrose Centre.

Free breakfast + interesting speakers!

For more details contact: info@muchmorethanwords.com

 

Doughnuts aren’t Doing it Anymore!

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There was a time that providing employees with free donuts was enough to make them happy (if not healthy) and therefore harder-working and more loyal.  Paul Feldman a successful economist in Washington made a business out of bringing in bagels and cream cheese to his team as a Friday bonus. He started leaving out a money basket to encourage them to contribute and ultimately left his job set up Bagel Day: the company which delivers the bagels: http://www.itsbagelday.com/

Employers nowadays are very aware of the benefits of non-monetary rewards and upskilling support for their employees.  Developing new ways to keep staff loyal and motivated are an essential part of modern business culture. Companies have to work hard and smart to stem lightning fast and costly staff turnover. One solution is ‘the boomerang’ employee whereby companies can save retraining and ‘onboarding’ time and money by rehiring ex-employees who are tried and tested and already know the score.

And while many employees in the SME sector are jealous of their friends working in the modern multinationals, who can eat for free all day long at ice-cream nooks and salad bars, and then work off the calories at the on-site gym, even SMEs understand that employee engagement is a top priority, which includes a focus on the well-being and resilience of employees and developing the human side of the business. In 2015, British Petroleum distributed 24,500 fitbits to track employees’ health and wellness. According to the wearable technology report, around 2000 companies worldwide will offer their employees fitness trackers in 2016. (www.bloomberg.com/news/…/2015…/wearable-technology-creeps-into-the-workplace)

The kinds of offerings to keep employees engaged and effective are the bonding activities: such as team-building weekends, Paintballing, and to ‘To Hell and Back’ style challenges;  health and wellness offerings: like Yoga, Tai Kwando, Zumba. Then there is the upskilling support that companies can provide or subsidise:  everything from MBAs for top managers, to language lessons, presentation and speaking skills, to health and safety, IT training and so on; all in an attempt to keep the skills of your workforce up to date. And to keep your workforce.

Are your employees spending their working time sneaking onto social media? Checking their Facebook likes? Instagramming the antics of their co-workers?  Forward thinking companies are turning this to their advantage and offering ‘Employee social advocacy programs.’

Many of these courses and supports can be provided (and received) tax-free if they are deemed relevant to the business i.e. ‘directly related to increasing the effectiveness of the performance of the director’s or employee’s present or prospective duties in the office or employment’ (http://www.revenue.ie/en/tax/it/leaflets/benefit-in-kind/other.html)

To see how your company is doing in 2016 Check out Deloitte’s Human Capital Dashboard:

Written by Andrea Goldman

Much More Than Words is running an early morning Breakfast Event for HR Professionals. Join in the conversation with our key note speaker Dr. Annette Clancy, organisational behavioural specialist  from UCD – 18 January 2017 at the Bank of Ireland, Montrose Centre.

 

For more details contact: janie @muchmorethanwords.com

 

English Lessons

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YOU ARE SO LUCKY…if you are reading this in your native language! English has become the unofficial official world language.  The number of English language learners worldwide is up to 1.5 billion, according to John Knagg, a lead representative of the British Council. They are learning from kindergarten to post-retirement in order to graduate, get a job, get a promotion, learn, network, meet people, engage with and serve tourists, read newspapers, specialist journals and online article, engage in social networks, travel, fly a plane…and much more.

For employees in many countries learning and improving one’s English is a key element of CPD (continuous professional development) or formation as the French call it. While English speakers can get spend their evenings watching soap operas, the latest on Netflix or more ambitiously taking improving night classes in bicycle maintenance or sugar craft, a very high percentage of non-native speakers are heading towards the millions of Language Schools worldwide to move up through the 7 *CEFR levels of English to reach as close to proficiency (C2) as possible.

*(Common European Framework Reference)

How do all these learners learn English? Well almost certainly not the way you learnt Irish or even the way our children are learning French now.  Knowing how to speak English is critical and therefore the methods have to work. Before it became the world language it was taught in what is now called the Grammar-Translation method. It is how it sounds and unfortunately is still used to teach some languages to this day.  Really it is only an appropriate method for learning Latin.

Because learning English is seen as the key to advancement, development and employment, the methodologies available to English language teachers are arguably amongst the most modern in the education world.  A lot of money and time is spent in the English language departments of third level institutions world-wide to develop the best teaching practices.

Furthermore a high percentage of English language students are adult professionals and therefore are highly motivated, have limited time and exacting standards for the quality of their English lessons.

Fortunately, the Grammar-Translation method has been mostly overtaken.  The main approach is the communicative approach which is based on the general idea that most people learn English so that they can communicate in it. Most learners want to be able to speak and understand spoken English. How to teach communication is trickier and subject to changes and fads.

It is no longer acceptable to just chat with students.  It turns out it is not that effective! Pity! In my early career some of my favourite classes were just chats with interesting people from all over the world.   In those early hippyier days explicit error correction was also frowned upon.  However the latest research seems to show that learners (adults at least) want their errors pointed out and corrected, and that such error correction leads to better learning than sensitive pussyfooting around.

dogme

The most intriguing but less popular method is the Dogme method, which came out of a Danish school of film thought in the 1990’s which wanted to eschew the Hollywood obsession with technique, technology and artifice. Applied to language teaching, the students, their stories and their needs replace the endless photocopies, textbooks, workbooks and the CDs. This especially appeals to the many English teachers who dread the pre-class queue for the photocopier which inevitably starts chewing up paper and hissing as soon as it is your turn.

 PPP

The commonest methodology is called PPP: which is modelled on the steps linguists believe learners follow to learn a new language:

  1. Exposure   2. Noticing   3. Understanding   4.Practicing   5.  Active use.

The first P is presentation: the teacher presents the new language in a natural, realistic context (exposure and noticing).  The second P is practice (understanding and practising): the teacher gives the students plenty of opportunity to practice and understand the new language. This is often done in pairs and small groups and the teacher walks around helping and guiding the students towards correct usage.  This phase may also include written exercises which deepen the learners’ understanding of the new language. The final P is production (active use).  In this stage the teacher sets up a situation whereby the students have to carry out a task and have the chance to use the new language spontaneously in a more realistic situation. Since this last stage is supposed to most closely mirror the real world, the teacher takes a back seat at this stage becoming more of a facilitator while learners become more autonomous.

Task Based Learning

One of the newer methodologies is Task Based Learning (TBL).  This approach essentially turns PPP on its head.  Learners are given a meaningful task to work on, usually in groups.  As in the fluency lessons the teacher acts as a facilitator, moving around to support learners based on their questions.  The learners work autonomously on the task, using whatever resources they have to hand: dictionaries, mobile phones, internet, books, each other etc. to carry out the task.  The idea behind TBL is that, in the desire to carry out the task, the learners will search out the language they need as a consequence. The teacher then gives them feedback on their completed tasks.

This is particularly successful when used in the workplace, as the learners will be even more motivated to carry out a task as it may be a task, or similar to a task they actually have to carry out in real life but through English: for example a presentation to a visiting client, a meeting with employees from other from branches of the company abroad, or simply pre-international seminar networking or socialising.

Methods of language teaching are constantly evolving and language teachers, like all professionals cross the spectrum from excellent to adequate to not yet able. If English is taught badly, and it still sometimes is, the gifted or those lucky enough to be totally immersed in the language will learn anyway.  However many have to learn English and need effective teaching.

There are thousands living and working in Ireland who still need language support like they did when they were living in their native countries.  One of my students, Monika from Lithuania, lives in Cabinteely with her Lithuanian husband and their Lithuanian housemate.  She buys her groceries in Lithuanian stores because does not know the English for the Lithuanian staple: kruopos, and has her hair cut by a Lithuanian hairdresser because she does not feel she has good enough English to have her hair cut by an English speaking hairdresser. Monika has been living and working in Ireland for five years.

For more on Language Teaching Methods read the excellent article: http://www.academia.edu/10974930/Evaluation_of_Communicative_Audiolingual_and_Dogme_methods_and_their_impact_upon_teaching_and_learning

Article written by Andrea Goldman

One Free Place on Every Public Workshop

Is there such a thing as FREE?

 

In our world yes.
smiley-svgOver the years both Andrea and I have seen so many people unable to pay for professional training because training is not an option at work, or perhaps for small business owners in particular, there never seems to be enough time or money. If you’re a job seeker or have just moved to Ireland, spending money on upskilling however much you need it, may not be top priority for you.

We’ve both lived overseas. We’ve experienced first hand how challenging it can be and know the importance of developing both language and communication skills in the country you’ve moved to. As a small part of our commitment, we allocate one free place on every public workshop we run to help you integrate and engage more fully.

Ireland is a great and exciting place to live and work, especially when you have a good command of English which is still the common language between people of different nationalities.

How can someone apply?  There are two easy ways. The first way is to submit a suggestion on our Facebook page of what kind of workshop would be the most useful.  Maybe you need Presentation Skills, help with Networking, Business Language for Sales.  Perhaps Stress Management or Interview Skills.  Perhaps there’s something we can do that is not listed on our website you’re your suggestion will help us to keep our service relevant.  The second way is to email us directly with the subject line ‘free workshop application’, giving us your contact details, a little bit about yourself and your suggestion for a workshop you need.  We’d love to hear your suggestions.

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Driving lasting change through training innovation

Click for details of our next Public Workshop 

 

 

Off the Cuff

When Speaking in Public causes you stress ..

Relax! You’re not alone. More than half the population seems to be terrified at the very thought of being asked to present or speak in public. In fact, many have said they would rather ‘die’ !! You may be surprised to know many of the world’s greatest speeches have been made by introverts, people who choose to Janie Lazar - Coderdojothon 2016manage their stress and present with excitement rather than fear. The good news is you can learn to do the same and learn how to speak and present with confidence. Boosting your English language and Presentation Skills together will make you a more effective communicator, as well as help you with your ability to network for effectively. MMTW Integrated training is available on a one to one and group basis for organisations. As not everyone can avail of training in their workplace, we run ‘Public Workshops’ – with the next for people whose first language isn’t English scheduled for the 5th November 2016. This is an intensive Mini Workshop ‘Preparing to Present’ where participants learn practical communication skills and tips usable in any language.

Click to contact us directly to see how we can help     

the Chinese word ‘wei-chi’ has two meanings: ‘danger’ and ‘opportunity’.  It all depends on how you see it.  So when you change your perspective and see speaking in public as an opportunity, we can work to turn that fear into excitement.

Exceeding Expectations at ‘Preparing to Present’ –

Before you book, take a look at  our last Workshop 

Boosting English Language & Essential Communication Skills in the Workplace’ – Hosted by the Bank of Ireland, Grand Canal Square, September 2016

 Exceeded my expectations”, “I learnt a lot of very useful business language”
Now I know how to present myself better in English” 
 Now I have more confidence to stand up and give a presentation in English
“Awesome to have this opportunity”  
Andrea Goldman LANGUAGE COACH with participants
“Without this workshop with Andrea and Janie, I never would have started to learn how to work on my presentations”
This workshop saw participants really connecting, taking the opportunity to present with conviction, making use of the useful appropriate business English they had learnt and with great confidence.We had the most fantastic group, with people from Syria, Korea, Poland, Venezuela, China, Italy and Spain –  the bank was buzzing !
And what did we learn as Facilitators?!

Just how important it is for non native English speakers to be supported by their Employers to help them integrate, engage and contribute even more so their skills can be fully maximised and potential realised.
 One to One or One to Many – It’s all about Connecting
gosh-that-croissant-looks-tempting
Janie Lazar – COMMUNICATIONS COACH

Book me in for the next ‘Preparing to Present’ Workshop

Building language skills with both competency and confidence means employees and and their companies benefit as overall communication skills become even stronger.

SUCCESS ALL ROUND :)
SUCCESS FOR EVERYONE
Our integrated approach in training leads to greater loyalty, greater work/life satisfaction and has a positive effect on company performance and profitability. A WIN/WIN all round.

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DRIVING LASTING CHANGE THROUGH TRAINING INNOVATION

Book me in for the next ‘Preparing to Present’ Workshop

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You don’t like selling?

most people think they can’t sell..

and some believe they don’t. the truth is we all sell, all of the time.

Every single day of our lives, we just don’t see it as such.  

Every day of our lives we’re in communication with other people, we need to collaborate with other people, to get other people to work with us effectively, to keep clients doing business with us, to persuade – however indirectly – new clients to work with us too.  We want to show the best side of ourselves so people want to be with us, to work with us. To be at the top of their list !! 

It seems obvious really but building relationships takes serious effort and relationships are built on trust.   But to do this well, you need to keep honing your core communication skills and most people just don’t bother. Those who do are those we believe are people born with a natural ability to sell, but they are just tuned in better.

Selling is based on relationships and it’s about communication.  Communicating in a way which uses your unique interpersonal skills so you can build sustainable professional relationships. And of course personal relationships too.

Like it or note, we sell every day. To Colleagues. Parents are selling when they are with their kids.  In the workplace. At home. Selling involves communicating with people to just get things done.  All this demands communication skills of the highest order. It involves you being at your best

So a few points to remember

The sales process is NOT about YOU… think about what you can do for the person sitting opposite you

You are only as good as the service you give your customers

Without your customers, you don’t have a businesss

Great Customer Service is only part of the unspoken ‘Rule of Engagement’

When you don’t secure a sale, there’s a reason why....  look for it

See ‘Failure’ as an opportunity

People Buy from you because of YOU……

Perhaps MOST important of all..

Remember 2.2.1… you have two eyes, two ears and one mouth for a reason !!

So, in the words of Oscar Wilde, do  “Be yourself, everyone else is taken” and develop your own style that reflects you, whatever language you’re speaking in. It’s part of who you are.

click to request details of the next sales workshop – where you’ll get practical sales advice to help you build on the skills you’ve already have

click here for details of our next MUCH MORE THAN WORDS MINI WORKSHOP – HOW TO PRESENT