Constructive Conflict

I found this TED Talk via Dr. Annette Clancy’s blog where she writes ‘most of the time we like to surround ourselves with people ‘like  us’ thereby minimising difference in an attempt to avoid conflict.  It takes a degree of self confidence and assurance to be able to sit in the middle of this kind of disagreement and to think constructively about it.‘  For me, confidence underpins everything we do. It gives us the ability to work well, work collaboratively and to speak out, to challenge, to lead to greater things.  The workplace is perhaps the most emotionally charged environment of all.  Let the conversations continue.

Dr. Clancy is speaking at our first breakfast event of this year in Dublin, on the 18th January.  Click here for details and to book your place.

 

 

A new global language – supported by ENGLISH

I love the way we can find information on just about anything. From how to do something ‘techie’, to listen to a favourite piece of music, for much needed data for a report.  I just go on-line and with one click, the information is mine. Or perhaps ‘mined’ is a more apt description. What we do is being monitored.  All the time.  Every click. Every moment of every day.  Big data.  Big money for Big Corporates. This is concern no. 2 on my list.  My biggest concern is moral responsibility.  And what brought this ever closer was Coderdojothon 2016, which was hosted in my home town of Dun Laoghaire last weekend.

Logo DojoCon 2016 I’d been aware of this amazing movement, which is bringing kids together to learn what will be the global language of the future CODING.  Not having children, this has been at the edge of my world and only when a conversation with a pal saw me agreeing to be on the ‘SOAPBOX’ on opening night, did I really give it serious thought.  BUT NOT AS A CODER.  I stood up and spoke. As a human being very much concerned with the moral responsibility of organisations involved with this growing movement.  And expressed concern as to how children can be protected within this worldwide Dojoweb.  The creativity I saw. The confidence which kids develop as they learn and develop is breathtaking. I would hate anything to infiltrate this world.  These kids are our future now.  They know more about the internet and see more possibilities than we may ever contemplate, let alone take on.  I even made a new pal Lexie. She is seven and can help me with my blogging and is a cool coder already.  These kids have a social conscience, an innate guiding compass of collaboration for the greater good.  These kids will make social changes happen and all through the new global language of collaborative coding. And yes, people travelled from all over the world and the common language – yes, is ENGLISH!!

I am grateful to those who accepted my challenge I threw off the SOAPBOX. Those who came up to join me as I ranted – in particular Paul Greenberg, CEO and Founder of an extraordinary company https://www.creatubbles.com.

What an amazing time to grow up in this world.  It’s a long way from my childhood where having a landline was big news, long before the mobile phone was even thought of!

need a speaker? need help with preparing your speech?

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You don’t like selling?

most people think they can’t sell..

and some believe they don’t. the truth is we all sell, all of the time.

Every single day of our lives, we just don’t see it as such.  

Every day of our lives we’re in communication with other people, we need to collaborate with other people, to get other people to work with us effectively, to keep clients doing business with us, to persuade – however indirectly – new clients to work with us too.  We want to show the best side of ourselves so people want to be with us, to work with us. To be at the top of their list !! 

It seems obvious really but building relationships takes serious effort and relationships are built on trust.   But to do this well, you need to keep honing your core communication skills and most people just don’t bother. Those who do are those we believe are people born with a natural ability to sell, but they are just tuned in better.

Selling is based on relationships and it’s about communication.  Communicating in a way which uses your unique interpersonal skills so you can build sustainable professional relationships. And of course personal relationships too.

Like it or note, we sell every day. To Colleagues. Parents are selling when they are with their kids.  In the workplace. At home. Selling involves communicating with people to just get things done.  All this demands communication skills of the highest order. It involves you being at your best

So a few points to remember

The sales process is NOT about YOU… think about what you can do for the person sitting opposite you

You are only as good as the service you give your customers

Without your customers, you don’t have a businesss

Great Customer Service is only part of the unspoken ‘Rule of Engagement’

When you don’t secure a sale, there’s a reason why....  look for it

See ‘Failure’ as an opportunity

People Buy from you because of YOU……

Perhaps MOST important of all..

Remember 2.2.1… you have two eyes, two ears and one mouth for a reason !!

So, in the words of Oscar Wilde, do  “Be yourself, everyone else is taken” and develop your own style that reflects you, whatever language you’re speaking in. It’s part of who you are.

click to request details of the next sales workshop – where you’ll get practical sales advice to help you build on the skills you’ve already have

click here for details of our next MUCH MORE THAN WORDS MINI WORKSHOP – HOW TO PRESENT

Speaking Up

What do I mean by this?  More than just the physical aspects of making your message heard and do remember this may simply be putting forward your opinion.  I mean taking courage in both head and heart.  There are occasions which can be intimidating and I for one have experienced many where I have been reticent, reluctant and slow to voice not only an opinion, but my opinion. Today I had one such instance which reminded me that our thoughts lead our emotions – and it is when we allow these thoughts to take control that we ourselves lose control. eileen-gray-bibendum-red-side The question is, who takes control, you or your crazy mind! My way of rationalising something is to quickly  decide ‘is it doing me any good thinking about this’. So I take myself through a ‘quickfire’ process of rationalisation and say to myself, GOOD. BAD. BIF. GONE.  By putting some sense around what I’m feeling I am instantly back in the red hot seat of control.  Try it. Be aware of it.  It works…