When words don’t come fast enough

Years ago when I was a fairly competent French speaker living and working in Paris, I loved the life I had.  The only thing was that no matter how well I spoke the language, I often found that conversation progressed so fast that by the time I’d begun to speak, the moment was lost.  You may have experienced this too. Frustrated and disappointed often, I eventually lost confidence in my ability to contribute as effectively as I wanted to. I feel my employers lost out, I did and probably my clients at the time too – I hasten to add there were no complaints !!

Catch 22

I didn’t want to draw attention to the fact I needed help. My employers assumed that everything was ok because once I was ensconced I managed to get my work done efficiently. No-one asked or guessed anything was wrong at all. I never voiced my concerns. But with the benefit of hindsight, what a lost opportunity for both parties.  I never realized my potential within the organisation and my value to the company was not maximized.  Had I received more than basic induction training, which really revolved around product only I probably would have still been living in France.  Ah. C’est la vie…

Training needs are hopefully better identified these days, but I’m not entirely convinced. Technology is making so many every day tasks faster and in many instances being automated, thereby reducing the need or opportunity for human intervention. And yes, never has the need for human connection been greater. 

Is there something more about the 80/20 rule we should be looking at?

If more than 80% of our satisfaction in life comes from our relationships with others, the need to connect and communicate effectively and especially in a business environment  appropriately, boosting core communication skills and language competency where it is most needed has to be an integral part of a continual program of professional development.

I’ve been that executive working overseas, involved in client meetings, team meetings, training sessions. More recently, in Italy where people have been amazingly receptive to any efforts I make, once the conversation gets going, that sinking feeling returns as I cannot keep up enough to join in the conversation and I can feel my stress levels rising as I struggle to make sure I’ve understood the salient points of a meeting.

Emotions play havoc with our minds.  This we know. What we don’t fully appreciate is quite how this triggers unhelpful patterns of behavior, what employers can do to help and how we can help ourselves more.

It’s not rocket science and particularly as in Ireland the workplace is becoming more culturally diverse, we need to be more aware that many international employees are often doing jobs because of their native language and sometimes multilingual abilities  which is great for the clients they service. It may leave a gap where their Confidence and Competence (two words which in themselves can sound remarkably similar when mispronounced by a non native English Speaker!) in using English effectively may be slowing down the rate at which they integrate and contribute within their teams and the company overall. The greater the levels of engagement, the greater the performance.

Many people I work with whose first language is English lack confidence, fear public speaking and hate making presentations so it is easy to understand the difficulties facing non native English Speakers. I know. I’ve been there. And yes, lack of confidence, disappointment can play havoc with one’s emotions !

Much More Than Words specializes in working with International Executives boosting language competency through the provision of Professional and Personal Development.

‘the organisation as an emotional arena’  

18 January 2017 –  7.45 – 9.30 am

Be part of this conversation with Dr. Annette Clancy, Assistant Professor of Organisational Behaviour at UCD College of Business as she shares invaluable insights at our first Breakfast Meeting of 2017 for HR Specialists.

 Kindly hosted by the Bank of Ireland

at the new Enterprise Lounge at UCD, Montrose

Contact Janie: 086 857 2005 

booking advisable


Advance Notice – January Event for HR Professionals

Human Emotions shape us. They shape us professionally and personally. They also have a stronger influence on our overall performance and satisfaction with life than we care to realize.


Our 2017 Breakfast Series begins on the 18th January with Dr. Annette Clancy, Assistant Professor of Organisational Behaviour at UCD College of Business. dr-annette-clancyShe’ll share invaluable insights and open up the conversation with HR Specialists attending.  If you can, join us for lively discussion around what we believe really matters. At a time when ‘Donuts aren’t doing it any more’ never has the importance of respecting the true value and potential of ‘our ‘human capital’ been more crucial.

Janie Lazar and Andrea Goldman of Much More Than Words hope you can make this early morning meeting and our belief that as professionals, we can all make a difference in simply being human! Space is limited, booking advisable.

Date:                   18 January 2017

Starts:-                7.45 for 8am Start. Closes 9.30 am

Contact:              Janie Lazar 086 857 2005

Email:-                janie@muchmorethanwords.com

Tickets:               bookings.muchmorethanwords.com

‘Much More than Words’ focus on boosting communication skills in the Workplace – especially in organisations with a multi-cultural workforce. Having worked overseas, we know what it’s like to be competent, fluent even in another language and yet, not confident enough to fully engage and integrate effectively. Helping employees through our integrated training approach to get up to speed faster and maximizes their true value and potential.

To discuss your specific Training Needs, contact Janie Lazar on 086 8572005 or click here to email.

We believe we provide something more, something very different as we get into developing a stronger mindset giving another dimension to the Coaching and Training we provide. Boosting English Language competency where needed and honing essential communication skills for better teamwork, leadership and creative thinking.
The secret we believe is building up a mindset that encompasses 'thinking differently'  so much so that it becomes second nature, a practice that enriches overall performance making for real connection in communication.

One Free Place on Every Public Workshop

Is there such a thing as FREE?


In our world yes.
smiley-svgOver the years both Andrea and I have seen so many people unable to pay for professional training because training is not an option at work, or perhaps for small business owners in particular, there never seems to be enough time or money. If you’re a job seeker or have just moved to Ireland, spending money on upskilling however much you need it, may not be top priority for you.

We’ve both lived overseas. We’ve experienced first hand how challenging it can be and know the importance of developing both language and communication skills in the country you’ve moved to. As a small part of our commitment, we allocate one free place on every public workshop we run to help you integrate and engage more fully.

Ireland is a great and exciting place to live and work, especially when you have a good command of English which is still the common language between people of different nationalities.

How can someone apply?  There are two easy ways. The first way is to submit a suggestion on our Facebook page of what kind of workshop would be the most useful.  Maybe you need Presentation Skills, help with Networking, Business Language for Sales.  Perhaps Stress Management or Interview Skills.  Perhaps there’s something we can do that is not listed on our website you’re your suggestion will help us to keep our service relevant.  The second way is to email us directly with the subject line ‘free workshop application’, giving us your contact details, a little bit about yourself and your suggestion for a workshop you need.  We’d love to hear your suggestions.


Driving lasting change through training innovation

Click for details of our next Public Workshop